Talking About Speech – That’s a Good Question!
I was with a customer last week, who surprised me by asking a very simple question with almost naïve innocence; ”Do people still use that speech recognition stuff?” I wasn’t surprised so much by...
View ArticleVisual IVR Improves Contact Center Customer Experience
Visual IVR is a giant step forward in enhancing traditional voice-powered IVR calls. In fact, the term “Visual IVR” is because you can now see and interact with the IVR call flow from your smart...
View ArticleAvoid the Contact Center Blindfold
Spending all day, every day more or less consumed by the vagaries of the “contact center world” can sometimes lead to the development of a particular blindfold to the points of view of those on the...
View ArticleInnovations What’s You Need…
The economic challenges of recent years have forced many enterprises to look for cheaper and more efficient solutions. This has also led solution providers to diversify, adding low cost options and new...
View ArticleIVR Solution Provider Sees Record Sales in Q-2 up 325%
PSS celebrates a decade in business with a sales increase in Q2 of 2012 by 325% YOY (Year over Year) based on enterprise contact center’s ability to differentiate through superior customer service....
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